Support
We offers various methods of supporting our registered customers. We have staff available 24 hours a day, 7 days a week, to provide immediate coverage. We also have more leisurely learning opportunities.
24 x 7 Support Options
- Direct Connect Using a secure VPN connection across the Internet, we can review your system and speak to you about what is happening. If desired, we can take control of your system and perform tasks for you.
- On Site Our technical support staff are available to assist in your facility at any time.
- Telephone Support We offer friendly and knowledgeable telephone support.
Non-urgent Options
- Web Site Access our web site at any time and review our Frequently Asked Questions, or participate in a support forum.
- E-Mail All e-mails are answered quickly by the appropriate member of our team.
- Training We have standard training sessions, or we can customize training for your needs, to be delivered at our offices or at your facility.
Whatever your preferred support options, we ensure that your staff receive support and encouragement to achieve the benefits of Ujigami™. A shared Continuous Improvement process ensures your manufacturing organization continues to surpass the competition.